Privacy Policy

Introduction

BurtSide AI Agency LLC ("we," "us," or "our") operates the website located at burtside.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. We are committed to protecting the privacy of our clients, prospective clients, and all visitors to our Site. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Site or provide us with your personal information.

Information We Collect

We collect information that you voluntarily provide to us when you interact with our website and services. This includes personal information such as your name, email address, phone number, and business name that you submit through our contact forms, consultation request forms, or other input fields on the Site. When you reach out to us for a quote, schedule a consultation, or subscribe to our communications, you may be asked to provide some or all of this information.

In addition to information you provide directly, we automatically collect certain usage data when you visit our Site. This includes your browser type and version, operating system, Internet Protocol (IP) address, referring URLs, pages visited on our Site, the date and time of your visit, and the amount of time spent on each page. This data helps us understand how visitors use our website and allows us to improve the overall user experience.

We also use cookies and similar tracking technologies to collect information about your browsing activity on our Site. Cookies are small data files stored on your device that help us recognize returning visitors, remember your preferences, and analyze traffic patterns. For more details about our use of cookies, please see the "Cookies and Tracking" section below.

How We Use Your Information

We use the personal information we collect to provide, maintain, and improve our services. When you submit a contact form or request a consultation, we use your information to respond to your inquiry, prepare proposals, and deliver the digital solutions you have engaged us to provide. Your contact details allow us to communicate with you about project updates, service changes, and other matters related to our business relationship.

With your consent, we may also use your email address or phone number to send you marketing communications, including newsletters, promotional offers, and information about new services or features that may be of interest to you. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in each email or by contacting us directly.

We use usage data and analytics information to monitor and analyze trends, track the effectiveness of our website content, and improve the functionality and design of our Site. This data helps us make informed decisions about how to better serve our visitors and clients. We may also use aggregated, anonymized data for research and reporting purposes.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience on our Site. Cookies allow us to recognize your browser, capture certain information, and remember your preferences across visits. This helps us provide you with a more personalized and efficient experience when you return to our website.

Our Site may use the following types of cookies: essential cookies that are necessary for the basic functionality of the website, such as navigation and access to secure areas; performance cookies that collect anonymous information about how visitors use our Site, including which pages are visited most often and whether users encounter error messages; functionality cookies that allow the website to remember choices you make, such as your preferred language or region; and analytics cookies that help us understand how visitors interact with the Site by collecting and reporting information anonymously.

Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies or to alert you when a cookie is being placed on your device. Please note that if you choose to disable cookies, some features of our website may not function as intended, and your overall experience may be affected. You can also clear cookies that have already been stored on your device through your browser settings. For more information on managing cookies, consult your browser's help documentation.

Third-Party Services

We may engage third-party service providers to assist us in operating our website and delivering our services. These providers may include analytics platforms such as Google Analytics, customer relationship management (CRM) systems, email marketing services, payment processing platforms, and hosting providers. These third parties may have access to your personal information only to the extent necessary to perform their functions on our behalf, and they are obligated not to disclose or use it for any other purpose.

Each of these third-party service providers maintains its own privacy policy governing the collection, use, and disclosure of personal information. We encourage you to review the privacy policies of any third-party services that you interact with through our Site. We are not responsible for the privacy practices or the content of third-party websites or services that may be linked from our Site.

Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL (Secure Sockets Layer) encryption to ensure that data transmitted between your browser and our servers is protected during transit.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your data, and any transmission of personal information is at your own risk. In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by law.

Your Rights

You have the right to access, correct, or request the deletion of your personal data that we hold. If you would like to review the personal information we have collected about you, or if you believe that any information we are holding is inaccurate or incomplete, you may contact us to request access to or correction of your data. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link included in any marketing email we send, or by contacting us directly at the email address provided below. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or our ongoing business relationship.

Depending on your jurisdiction, you may have additional rights under applicable data protection laws, including the right to data portability, the right to restrict processing of your personal data, and the right to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verified parental consent, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can take the appropriate action.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after any changes to this policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BurtSide AI Agency LLC
Richmond, Virginia
Email: hello@burtside.com